How do I get the document when it's finalized?

Once all the parties involved have signed the documents, you will receive an email with the signed documents attached or a link to the signed documents. This depends on what access control settings the documents were given.

If you wish download documents, choose which situation matches yours below, and follow the instructions. 

1. I want to download documents I have signed
2. I want to download documents from my Penneo company account
   1.  

It is possible to have multiple accounts if you're using Penneo through an organization. If you have signed with an eID before it became associated with the organization, you will need to unlink the eID from your organization user account before you can log in to access your personal archive again. 

I want to download documents I have signed

If you have signed something using Penneo, a user has been automatically created with the same login method that you used when you signed the documents. This means that you can always go to app.penneo.com to see your signed documents and login with the corresponding electronic ID. Note that if you have signed documents with different eID's you will have multiple archives. 

1. Go to https://app.penneo.com/
2. Choose to log in with the same eID you used when signing your documents.
3. Once logged in, you should be able to see your archive where all your documents are saved.
4. Your documents are most likely saved to your standard folder, which is usually called Unsorted. 

5. When you have located the case file that contains the documents of which you want to view or download, click on it. If you cannot find the document, please check your email for a finalization confirmation. All concerned parties must have before you can access the documents. 

6. From here, you can download the document as a single PDF or if you have multiple documents you can download them all at once as a zip file containing all the documents in that case. 
   a. To download all documents, click Download all documents in the top right. 
   b. To download a single PDF, navigate to the documents list on the left side and click on the document you would like to download. Next to the document key above the preview, click Download as PDF.

I want to download documents from my Penneo company account

If you wish to download documents you have sent out for signing, choose which Penneo interface matches yours below, and follow the instructions. 

Guide for Penneo V1	Guide for Penneo V2

Guide for Penneo V2

1. When you are logged in to your Penneo company account, navigate to your archive by clicking Manage on the left side menu and then Case Files. 

2. Locate the case file that contains the documents of which you want to view or download, click on it. 

3. From here, you can download the document as a single PDF or if you have multiple documents you can download them all at once as a zip file containing all the documents in that case. 
   a. To download all documents, click Download in the top right. 
   b. To download a single PDF, navigate to the documents list by scrolling down. Click on the document you would like to download. In the top right corner above the preview, click Download PDF.

Guide for Penneo V1

1. When you are logged in to your Penneo company account, navigate to your archive by clicking Archive on the top menu. 

2. Locate the case file that contains the documents of which you want to view or download, click on it.

3. From here, you can download the document as a single PDF or if you have multiple documents you can download them all at once as a zip file containing all the documents in that case. 
   a. To download all documents, click Download all documents in the top right. 
   b. To download a single PDF, navigate to the documents list on the left side and click on the document you would like to download. Next to the document key above the preview, click Download as PDF.