How do I sign with Penneo?

This guide will walk you through how to sign documents through Penneo. You can follow the steps listed or choose to watch the video below. If you have already opened your signing request in your email, and are looking for the process of your preferred eID, click here.

 

Signing process

1. In most cases, you will have received a signing request in your email by penneo@penneo.com. Penneo is not the requester of your signature, you should be able to find the contact details of the requester in the email signature. Therefore, if you find yourself with any problems in your signing process and would like to contact the requester, create a new email with the recipient set to the address from the email signature. 
2. Follow the link in the email. 
3. Clicking the link can send you to two different views depending on the access control on the documents. 
   • If access control is activated, you will have to confirm your identity with an electronic ID before accessing the documents. Simply click Confirm your identity. Note that this does not equal signing the documents. If you experience access denied, simply click on Try to get access using another eID to continue the process.
     
     
   • If access control is not activated, you will be able to see the documents right away. Continue to the next step. 
4. If there are multiple documents, you will need to click through them all before you can sign. Do this by clicking Show next document. At the last page you can see a placeholder for where your signature will be after you have signed (this is not where you sign). 
5. To sign, click Go to signing and choose your preferred signing method. If you are in need of instructions on how to sign with your signing method, click here.
6. Once you have completed the signing process, you might get prompted to choose for how long you would like to store your documents. Note that if you are trying to sign on a mobile device remember to return to the signing page, otherwise your signature will not be registered. 
7. Once you have signed, you will in most cases see a success message. In some cases you can be forwarded to another website, for example a form that needs to be filled out. 
8. Once every person in question has signed, you will receive an email and be able to view the finalized documents by going to app.penneo.com and logging in with the same method that you used when signing. In some cases the documents are attached directly in the finalization email, this depends on the access settings of the documents. 

 

How to sign by method

If you are unsure of how to sign with your eID, you can choose your method below by clicking on it and follow the instructions. Note that it is the sender of the documents that choose what signing methods you are allowed to sign with. If you are missing your preferred signing method, contact the sender. 

 

How to sign using Danish NemID

1. When you have clicked Go to signing, you will be presented with your signing options. Choose Danish NemID. If you do not have this option, it is because the requester has not allowed you to sign with this method. If you would like to sign with NemID, contact the requester.
2. Login to NemID. You can use a code card or your mobile app to sign.
3. Input your code card number or open your mobile device. You will receive a notification, open it and login. Approve of the signing.
4. When you have been sent back to the signing page in Penneo, confirm by clicking Sign Documents.
5. You are all set! The document has been signed, and the page will show you a confirmation.

 

How to sign using Swedish BankID

1. When you have clicked Go to signing, you will be presented with your signing options. Choose Swedish BankID. If you do not have this option, it is because the requester has not allowed you to sign with this method. If you would like to sign with BankID, contact the requester.
2. Login to BankID. You can use mobile BankID to confirm, or you can use a key file installed on your computer. 
3. When you have been sent back to the signing page in Penneo, confirm by clicking Sign Documents.
4. You are all set! The document has been signed, and the page will show you a confirmation.

 

How to sign using Norweigan BankID

Note! Signing with Norwegian BankID requires both a Bank Code Device (Engangskode, one-time password) and a personal password, read more about this here.

1. When you choose to sign the document, you will be forwarded to a page for Terms and Conditions, read through the page, and click on the blue button if you agree to these terms.
2. Now you will be forwarded to a page for inserting your social security number.
3. In the next step, you will need to insert a one time password. This password is generated in a one-time solution. It can either be a BankID coding device, or a one-time password generated through your smartphone app.
4. Now you are ready to sign. You sign by using your personal password.
   - Forgot your BankID password? Click here!
   
5. You are all set! The document has been signed, and the page will show you a confirmation.

 

BankID on Mobile

It is possible to use BankID on mobile to sign, however, it is only possible if you use it with your personal password and BankID coding device. The reason behind this is that the Norwegian BankID is processed through a sim card, and PDF documents are too big to be processed this way, you can read more about this here.

FAQ for Norweigan BankID. 

How to use BankID on mobile as a code chip? - in Norwegian only

Does my bank BankID on mobile as a code chip? - in Norwegian only

Test your BankID - Authentication

 

How to sign using Finnish FTN

There are two ways to sign with FTN, using Bank identification credentials (Pankkitunnukset) or Mobile ID (Mobiilivarmenne).

 

Signing with Bank identification credentials

1. When you have clicked Go to signing, you will be presented with your signing options. Choose Finnish Trust Network. If you do not have this option, it is because the requester has not allowed you to sign with this method. If you would like to sign with FTN, contact the requester.
2. Choose Bank identification credentials. 
3. Select your bank. 
4. Type in your username. 
5. Follow the instructions on your device of choice. 
6. When you have been sent back to the signing page in Penneo, confirm by clicking Sign Documents.
7. You are all set! The document has been signed, and the page will show you a confirmation.

Signing with Mobile ID

1. When you have clicked Go to signing you will be presented with your signing options.
2. Choose Finnish Trust Network. If you do not have this option, it is because the requester has not allowed you to sign with this method. If you would like to sign with FTN, contact the requester.
3. Choose Mobile ID.
4. Enter your phone number and click Continue.
5. You will receive a notification on your mobile device, open it and enter your personal code.
6. When you have been sent back to the signing page in Penneo, confirm by clicking Sign Documents.
7. You are all set! The document has been signed, and the page will show you a confirmation.

 

How to sign with Belgian itsme

1. When you have clicked Go to signing you will be presented with your signing options.
2. Choose Itsme Belgium. If you do not have this option, it is because the requester has not allowed you to sign with this method. If you would like to sign with Itsme, contact the requester. 
3. Enter your phone number and click Send.
   
   
4. You will receive a notification on your mobile device. Login and approve the request by clicking Confirm. Be aware that clicking Reject instead, does not result in a rejection of the documents, it will only end the Itsme session. If you would like to reject the documents, you click on Reject to sign instead of Go to signing in the first step.
   
   
5. When you have been sent back to the signing page in Penneo, confirm by clicking Sign Documents. 
6. You are all set! The document has been signed, and the page will show you a confirmation. 

 

How to sign with Touch signature

1. When you have clicked Go to signing you will be presented with your signing options.
2. Choose Touch Signature. If you do not have this option, it is because the requester has not allowed you to sign with this method. If you would like to sign with touch, contact the requester.
3. After clicking Touch Signature, you can choose between drawing your signature directly, upload a picture of your signature, or you can create a text-based signature.
   
4. When you have signed, wait for the confirmation.
5. Once every person in question has signed, you will receive a finalization email with the attached documents. When signing with touch you cannot access them at app.penneo.com, therefore if you lose your documents, you have to contact the requester for a chance of a copy.