How to locate your Case file ID

If you need to get in touch Penneo Support, it may be helpful to provide your Case file ID. Your Case file ID consists of numbers only and is 7 characters long. 

How to locate your Case file-ID

1. Login to your Penneo account
2. Click on 'Manage'
3. Click on 'Case Files'
4. Locate the folder for your Case file
5. Click on the Case file
6. Copy the Address from the Browser
7. Insert the Address in your Support ticket

Case file ID in V2:

1. Login to you Penneo account
2. Click on 'Manage'
3. Click 'Case files'
4. Locate the folder for your Case file
5. Click on the Case file
6. Copy the Case file ID