If you need to get in touch Penneo Support, it may be helpful to provide your Case file ID. Your Case file ID consists of numbers only and is 7 characters long.
How to locate your Case file-ID
- Login to your Penneo account
- Click on 'Manage'
- Click on 'Case Files'
- Locate the folder for your Case file
- Click on the Casefile
- Copy the Address from the Browser
- Insert the Address in your Support ticket