When you receive error code 404 it will most often be because you have clicked on a link that is no longer active.
This happens for one of the following reasons:
- You have received a reminder regarding the case, and the link is now inactive
- You have clicked on a link that has been removed by the requester.
- You have received a reset password email for your account but the link has expired.
You have received a reminder regarding the case, and the link is now inactive
Try to see if you can find the newest reminder email with the link, or you can request a new one from the one who sent it to you.
You have clicked on a link that has been removed by the requester
If the sender of the case either has deleted you as a signer or deleted the case you will receive an error 404.
You have received a reset password email for your account but the link has expired
You can receive a link either if your account has just been created or if you need to reset your password, in both of these situations the link will be active for 14 days. If the link expires you will need to speak with the admin of your account to get a new one.
If none of the above fits your situation please Contact Penneo support here with a description of what your exact issue is and add a screenshot so we can help you with the issue.