CPR/SSN validation not possible
Contact the sender of the signing request. Your CPR/SSN can't be validated this way. This does not mean that there is anything wrong with the entered CPR/SSN.
Your name is not extractable from your NemID/BankID hence we cannot validate it. A common cause is name and/or address protection.
Most often this can be solved by the sender of the document(s) adding your CPR/SSN to the validation ib the document(s).
|The system received an error message from the backend but the request most likely went through anyway.||Sometimes you'll receive this error code 200. This is a somewhat tricky error - the system most likely had some issues registering the request. Reload the page and see if it resolves the error.|
|Error 403||You don't have access to the page you are trying to enter. Most often this is because you are logged into a user profile that doesn't have permission to access the page, or it could be that the CPR/SSN on the case file doesn't match with the one on your NemID/BankID.||If you expect you should have access anyway, you can check out this article for a possible solution.
If validation is activated on the document you will need to contact the sender and ask them to double-check and correct the validation information.
|Error 404||The page you are trying to access does not exist. Either you have received a new link by email, hence the old one has been deactivated or you have been removed as a signer on the document or the link has also been deactivated.||You need to contact the sender and ask them to resend a new link, or ask if there has been any changes to the document(s).|
|Error 415||You are trying to upload a file to Penneo. Either it's corrupt or it's password protected, too big a file or incompatible with Penneo.||Create a new PDF file - you can see the requirements for PDFs here.|
|Error 500||Something is wrong and we are currently working on solving the issue.||Stay updated on the current status of Penneo at https://status.penneo.com/|
|Error 503 - while signing||The most common cause is an error in communicating with the servers.||Try reloading the page and start over. If this doesn't resolve the issue feel free to submit a support ticket and attach an uncropped screenshot - more often than not we'll be able to spot the cause for the error through the screenshot. You can submit a new support ticket here.|
|Error 503 - while creating a new case file||This error occurs because the PDF you have uploaded is incompatible with Penneo.||The solution is usually to create a new version of the PDF - preferably using our Penneo PDF Printer.|