Reset Password for a Penneo User

This guide is meant for company users in Penneo with administrator rights. If you have forgotten your Penneo company login, contact your administrator, and they will be able to send you a reset link if they follow the steps below. Once you have received a reset link, follow the steps in this guide. 

Guide for Penneo V1	Guide for Penneo V2

Guide for Penneo V1

1. When you are logged in to Penneo, click on the profile icon in the upper right corner, go to My company in the dropdown menu. 
2. Click on the tab Users
3. Locate the user you whose password you would like to reset, click on the user. 
4. If you want to enable or disable certain login methods for this user, you do so under Login Methods at the bottom of the page. Click Update User Details if you have changed the allowed login methods. 
5. Click on the Reset Credentials tab. 
6. Click the Send Reset Email button. 
7. Click Accept. 
   

The user will receive a link to reset their login method, make sure your user remembers to reset their login credentials and Connect an Electronic Identity Provider to their Penneo Login if you have allowed it. Penneo users are not able to log in with an electronic ID before they have connected it to their Penneo account. 

Guide for Penneo V2

1. When you are logged in to Penneo, click on Configure on the left side menu, and then Company. 
2. Select the tab Users.
3. If you want to enable or disable certain login methods for this user, you do so under Login Methods at the bottom of the page. Click Update User Details if you have changed the allowed login methods. 
4. Select the Reset Credentials tab. 
5. Click the Send Reset Email button. 
6. Click Accept.

The user will receive a link to reset their login method, make sure your user remembers to reset their login credentials and Connect an Electronic Identity Provider to their Penneo Login if you have allowed it. Penneo users are not able to log in with an electronic ID before they have connected it to their Penneo account.