When you create a new document for signing in Penneo, Penneo will always try to deliver an e-mail to the signer. However, it may sometimes happen that we are not able to confirm that the signer’s e-mail server has received the e-mail. In such case Penneo sends an e-mail to the sender informing that we are not able to confirm the delivery of the e-mail, and that the sender should personally contact the receiver to get a confirmation.
Possible reasons for the e-mail not being delivered:
- The receiver has an autoreply enabled and we are not able to confirm that the e-mail has arrived
- The e-mail has been detected as spam by the receiver
- The e-mail address is not found
- The receiver’s provider has DNS problems and cannot receive the e-mail
We recommend that you contact the receiver to check if the e-mail arrived. To resend signing request, you can follow this guide: Resend signing request in Penneo